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Maintenance: +48 530 583 976Log in to CoordinatorRequest accessGet a site quote

Coordinator · panel for operators

Your devices on one screen

You log in with your own password and see what we see: tickets from your locations, technicians on the map and the status of every repair.

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Scope

What you see after logging in

Everything that happens at your devices, as it happens.

  1. 01Tickets from you or from anyone you have given reporting permission to, with a photo, in under 20 seconds
  2. 02Who accepted the job and when they set off
  3. 03Live status: New → Assigned → On the way → On site → Resolved
  4. 04A photo after every repair, required to close the job
  5. 05The full visit history of each device
  6. 06Export, and an API connection to your own ticketing system

Live status

Five steps of one repair

  1. New
  2. Assigned
  3. On the way
  4. On site
  5. Resolved

The technician changes the status in the field, so the panel shows what is actually happening. A job can also be cancelled or rejected.

In Coordinator you log in yourself and follow the maintenance work as it happens. A job can't be closed without a photo after the repair.

What the panel does not show

Coordinator shows tickets and the work of the maintenance team. It has no telemetry or continuous monitoring: devices do not report their condition to us.

Integrations

Tickets can go where you already work

Coordinator has a documented API: tickets and status changes can be passed both ways, to Jira, ClickUp or your own system. Each integration is a separate project, priced after a technical call.

MK Logistic Service APP · mobile app

Reported by the owner or anyone with their reporting permission

You grant reporting permission yourself, together with its scope: the whole network, a selected location or a single device. A reporter sees and reports only the devices within their scope. They take a photo, choose the device and describe the fault; the ticket goes straight into our queue. Tickets and their statuses appear straight away in Coordinator, the web panel where you manage tickets from all your locations. The app is free and available in Polish, English, German, Spanish, French, Czech and Slovak.

Reporter

The owner or a person with reporting permission

  • Scope: whole network, one location or one device
  • A ticket in three steps
  • Up to 5 photos per ticket
  • Ticket list with live status

MK technician

MK-Logistic team

  • Job queue with distances
  • Map and one-tap navigation
  • Status updates in the field
  • Photo after repair required to close the job

Download on the App StoreGet it on Google PlaySee the MK Logistic Service APP →

Also on the App StoreAlso on Google Play

Common questions

Before you request access

Who creates accounts in the panel?
You do. You give people on your team their roles and reporting scope: the whole network, a selected site or a single device. Who reports on your side is your decision.
Do we have to move off our own system?
No. Coordinator has a documented API, so tickets and statuses can be passed to your system. There is no ready-made connector today; each integration is a separate project.
What happens to the data if we stop working together?
The visit history for your devices is your data. We agree the export in the contract before work starts.
Which languages does the panel support?
Polish, English, German, Spanish, French, Czech and Slovak, in light and dark mode.

Would you like to see it before creating an account?

Thirty minutes, live, built around your questions. Nothing to install and nothing to set up on your side.

Book a panel demo