Service 04 of five
IT support for parcel locker networks
We connect the controller and communications, configure the device and check that it responds. You see the result straight away: the locker appears in the panel as yours, with its location and visit history.
Kraków · POP-2051
Locker added to your network
- Commissioned10.10.2026
- Commissioned byTomasz W.
- Visit history1 visit
- Access3 people
- Whole network
- Location
- Device
Scope of work
- Connecting the device controller
- Setting up communications and checking signal coverage on site
- Commissioning the device and testing its response
- Registering the locker in Coordinator and assigning it to your network
- Giving access to the people you nominate, with their reporting scope
What this service does not cover
This service covers the work done during installation and commissioning. The panel shows tickets and maintenance work. It has no telemetry or continuous monitoring from the device.
Why this is a separate service
When we carry out the installation, connecting the controller and configuration are part of the work. You order them separately when someone else installed the device, when the network operator changes, or when a locker returns to service after relocation.
Each case ends the same way: the device responds, it is visible in the panel and it is clear who can report faults on it.
Who gets access, and to what
You grant reporting permission yourself and set its scope yourself. The person you give it to sees only what they have been given, and can report faults only on that.
Scope is set at one of three levels, depending on who will be reporting: the manager of the whole network, the person looking after one site, or the person responsible for a single device.
- Whole network: all your devices
- Selected site: devices at one address
- Single device
Field app
Tickets are submitted in the MK Logistic Service APP, on a phone or in a browser, with the same login. The reporter takes a photo, selects the device and describes the fault. The ticket goes straight into our queue.
The app is available in Polish, English, German, Spanish, French, Czech and Slovak, in light and dark mode. It is free, with no in-app purchases and no subscription.
Change of operator and return after relocation
When a network changes operator, the devices have to be transferred: the owner changes, the people with permissions change, and the visit history stays with the device.
The same applies to a locker returning to service after relocation. It has to appear at its new address with its repair history from before the move intact. Without that, the first service visit at the new site starts from scratch.
What you see right after connection
Once connected, the device appears on the map in the panel, at its address, with the commissioning date and the name of the person who commissioned it. From then on, every service visit is added to its history.
In a network spread over several regions, the device list updates itself through work we carry out anyway. Nobody has to keep it by hand in a spreadsheet.
Access and data
A member of our staff reviews every access request, because tickets contain the locations of our clients' devices.
You can narrow or revoke a permission given to someone on your side at any time. Ticket history stays with the device: revoking access does not delete anything reported earlier. When staff change at a site, the account list matches the people who actually work there.
What a device missing from the panel means
A locker that is not registered exists only on an invoice. Faults have to be reported by email or phone, nobody can see their status and the repair history is scattered. With one device, that is an inconvenience. Across a network of several dozen, it means nobody on your side knows which ones are out of service.
See how it looks in the panel
Tell us how many devices you want to connect and who on your side should have access to them.